OCEAN LIFE TeleMED
VIRTUAL HOSPITAL

Online doctor consultation service through the SAMITIVEJ VIRTUAL HOSPITAL system, available 24/7 with a team of medical specialists from Samitivej Hospital. This service includes home delivery of prescribed medications, eliminating the need to travel to the hospital. Patients can claim expenses through existing insurance with outpatient coverage or OPD without having to pay upfront under the coverage limit (depending on the insurance coverage plan you have).

Easily access international standard treatment with doctors from Samitivej Hospital.

OCEAN LIFE TeleMED
VIRTUAL HOSPITAL

Online doctor consultation service through the SAMITIVEJ VIRTUAL HOSPITAL system, available 24/7 with a team of medical specialists from Samitivej Hospital. This service includes home delivery of prescribed medications, eliminating the need to travel to the hospital. Patients can claim expenses through existing insurance with outpatient coverage or OPD without having to pay upfront under the coverage limit (depending on the insurance coverage plan you have).

Easily access international standard treatment with doctors from Samitivej Hospital.

OCEAN LIFE TeleMED x VIRTUAL HOSPITAL: How good is it?

1. Conveniently consult with a Samitivej doctor online, 24 hours a day, from wherever you are.

2. Reduce the burden of travel expenses and save time waiting to see a doctor.

3. No need to pay upfront; you can use your insurance benefits according to the coverage of the policy.

4. The medicine delivery service to your home, reduces the chance of exposure to germs compared to travelling to the hospital.

Procedure for Using the Service

You can receive service through 3 channels:
Application : Well by Samitivej (Android and iOS)
LINE : @samitivej
website : Samitivej Virtual Hospital
Read the terms and conditions of service and click to accept the agreement.
Fill in your personal information completely
Prepare your ID card or Ocean Care card.
The nurse will ask about basic symptoms and check your benefits and coverage limits. (In case of up-front payment, you need a Summary Report, summarizing the doctor's advice, and a receipt to withdraw with the benefits you have. Please notify the staff in advance.)
Start a conversation to consult a doctor online (15 minutes/session). (Service fee starts at 500 baht/session.)
Summarize expenses and choose to pay for services. (In case expenses exceed the coverage limit according to the policy or are beyond the available protection, you must pay the additional difference.)
Wait to receive medicine at home (if the doctor has prescribed medicine).
Samitivej Hospital will send a receipt and a Summary report, summarizing the doctor's advice, to the registered email address.

Terms of Service

For OCEAN LIFE customers who have the company's insurance policy with outpatient medical expenses (OPD) coverage. On the date of using the SAMITIVEJ VIRTUALHOSPITAL service, the policy and coverage for outpatient medical expenses (OPD) must be in effect.
SAMITIVEJ VIRTUAL HOSPITAL service fees, doctor consultation fees, and medicine costs will be deducted from the outpatient medical coverage (OPD) benefit according to the policy conditions. If the service usage exceeds the coverage limit in the policy, customers must pay the difference in service fees themselves or choose not to receive.
Customers with policies other than those specified in item 1 can access the SAMITIVEJ VIRTUAL HOSPITAL service, but the customer must be responsible for the costs of using the service themselves.
The SAMITIVEJ VIRTUAL HOSPITAL service cannot be provided in the following cases:
4.1. Illnesses that require emergency care or are the result of an accident.
4.2. Illnesses that are non-minor conditions or involve serious healthcare issues
4.3. Chronic illnesses that have never been physically diagnosed by a doctor.
4.4. Any other illnesses that require a detailed physical examination for an accurate diagnosis.
4.5. Other cases as specified by the SAMITIVEJ VIRTUAL HOSPITAL service provider.
Using the SAMITIVEJ VIRTUAL HOSPITAL service is a service on the platform provided on the Samitivej Hospital platform. Customers must provide their information to receive services on that platform under the hospital's regulations and conditions. Before using the SAMITIVEJ VIRTUAL HOSPITAL service, please review and understand the detailed terms and conditions of service, including the privacy policy, as provided on the relevant websites.
If the customer agrees to disclose personal information to receive marketing news on the website https://virtual.samitivejhospitals.com/webview/privacy.html the company is not responsible for forwarding or sending this information in any way.
Consultation, advice, and diagnosis provided by doctors, as well as health care recommendations and the selection of medical specialists, are services directly offered by Samitivej Hospital. The company has no involvement in these services whatsoever.
SAMITIVEJ VIRTUAL HOSPITAL service is not insurance and does not serve as a substitute for the company's medical specialists. The company does not acknowledge or possess any healthcare information regarding customers in any way.
Medical specialist profile information for the SAMITIVEJ VIRTUAL HOSPITAL service and medical specialist selection is provided by Samitivej Hospital.
The information in this document is only preliminary information. Customers should understand the details, terms, and conditions before using the service.
The company reserves the right to change terms, conditions, details, or cancel without prior notice.
Ask for details about SAMITIVEJ VIRTUAL HOSPITAL services at Samitivej Hospital, call 0 2022 2222.
For more information, please contact Customer Relations Center Tel. 1503

Service Fee

Online doctor consultation service fee starts at 500 baht / 15 minutes.

Drug delivery services in the Bangkok area and Samut Prakan charge a delivery fee of 100 baht (receive medicine within 4 hours). In provincial areas, medicines are typically delivered within 2-3 days.